Practical information

Accessibility at Cosmopolite Scene

Cosmopolite Scene aims to be an inclusive and accessible cultural venue, and we continuously work to ensure that as many people as possible can take part in our events.

Seating and furniture

Our events vary in size and layout, which allows for flexibility in seating arrangements. In some cases, it is possible to adapt seating to individual needs, for example by providing a chair, cushion, or other simple adjustments.
We recommend contacting us in advance of your visit so we can assess what is possible for the specific event.

Step-free access

Step-free access is available via a ramp on the right-hand side of the main entrance. From the entrance area, a wheelchair lift provides access up to the performance halls.

Audience areas at Cosmopolite

In the main hall, accessible toilets, bars, and designated audience areas are located on a single level. For fire safety reasons, the gallery is unfortunately not accessible to wheelchair users.

Signage and circulation

Cosmopolite Scene has clear and permanent signage directing to emergency exits, restrooms, and bar areas.
The venue is designed without loose cables, thresholds, or raised surfaces that could pose a risk of collision or tripping.
Audiences have clear and unobstructed circulation throughout the public areas.

Safety and alerts

Cosmopolite Scene is equipped with a fire alarm system that provides both audible and visual alerts (flashing red lights), ensuring that alarms can be perceived by both hearing- and visually impaired visitors.

At all events, qualified staff are present with responsibility for safety and evacuation. When needed, audiences will receive clear guidance and assistance during evacuation.

Hearing loop / interpretation services

Cosmopolite Scene does not currently have a permanent hearing loop system or on-site interpretation services in our concert venues.

Companion scheme

Companions are granted free admission upon presentation of a valid companion certificate. A separate ticket for the companion is not required.

Parking

Reserved parking spaces for visitors with reduced mobility are located directly across the street from the main entrance.

Please feel free to contact us at info@cosmopolite.no ahead of your visit, and we will do our best to accommodate your needs.

Public transport:
Bus: bus 20 - closest stop is Torshov, and bus 30 - closest stop is Torshovparken 
Tram: closest stop is Torshov, line 12, 15 and 18
Subway: closest stop is Storo and Carl Berner

Parking:
There are parking spots all around the area.

Handicap parking:
There are reserved parking spots across the street of the main entrance.

Cosmopolite sells tickets at the door for all events from one hour before showtime, provided the event is not sold out.

Advance ticket sales

Tickets are available in advance via www.eventim.no.

You can choose between:

• Mobile ticket via EVENTIM.Pass

• Print-at-home ticket (PDF ticket sent by email)

Any ticket fees are added to the listed ticket price.

Discounts:
On Cosmopolites own concert bookings, we always offer discounts to students with valid student ID, seniors, Carer certificate and members of Norwegian Jazz Forum. On the bookings held by other organizers, see more information in that particular event.

As a general rule, photography is not permitted at our events without prior approval. Audience are usually allowed to take photos or short video clips with their mobile phones, provided it does not disturb the artist or other guests.

Professional photography requires accreditation, which must be requested in advance by emailing achy@cosmopolite.no. Please note that a press card does not grant automatic access. Some artists may have their own photo restrictions, which we are obliged to follow.

We operate with an 18 year limit on all our shows, with the exception of some of our rental events.

Guardianship forms:
For inquiries regarding guardianship arrangements, please contact info@cosmopolite.no for further information

At our ticket booth you can pay with card and bankaxept.

In our bars you can pay with card, visa, credit card, foreign cards and bankaxept.

In our wardrobes you pay with VIPPS.

We have both seated and standing concerts, and furnish the venue according to the type of performance. We do not operate with seat booking, but if you have special needs this will be taken care of. Please contact us at info@cosmopolite.no ahead of the concert.

In case of event cancellation

In the event of a cancellation, all ticket holders will be informed by email.

Ticket refunds for cancelled events

To request a refund for tickets purchased via Eventim:

• Log in to your Eventim account
• Select the order you wish to refund
• Follow the refund instructions shown in the order details

Please note: Refunds must be requested within the stated deadline.

Ticket fees are non-refundable.