Practical information

Practical information

Cosmopolite Scene is here to provide you with all the information you need regarding activity at our concert halls. If you can't find the information you are looking for down below, please feel free to send an e-mail to info@cosmopolite.no.

MANDATORY use of face mask

Face mask:

On Thursday, October 29, the goverment introduced mandatory use of face mask on all public venues where you are not sitting at a designated table.

This is what we do:

  • All staff will wear face masks when staying in areas where guests have access.

This is what we need from our audience:

  • You must bring your own face mask when you visit us.
  • You have your mas on when you arrive, in our foyer, in our toilet areas and when you leave our premises after the event.
  • You can only remove your face mask when you are sitting in your designated placein the venue.

This is how we ensure a safe experience, both for guests and employees.

Covid-19

Cosmopolite Scene works to ensure that our events will be safe venue for the audience and and has thus gained a number of new procedures to ensure infection control.

Cosmopolite Scene has numbered all seats and guests will be assigned a seat number when entering our venue. At the entrance, Visitors are asked to register contact information upon arrival for the sake of infection detection.

In addition, we have table service, good distance between cohorts, available hand disinfection in all rooms and upgraded cleaning routines.

Seated concert:

All our events during Covid-19 are seated with 1 meter distance from shoulder to shoulder between cohorts. You will be assigned a seat number along with your possible group upon arrival. There will be no opportunity to change seats along the way.

Bar service:

During all our events, there will be table service from the bar. Scan the QR code on the table by holding the camera over it. Then you order items via the app that comes up and pay with your mobile. Our bar staff receive the order and process it as quickly as possible. We do this to prevent contact purchases.

Attendance and ticket sales:

We aim to lock in the audience as quickly as possible, as well as avoid unnecessary close contact between our employees and the audience. We therefore encourage our audience to have the ticket ready, when they come first in the queue. We also recommend our audience to arrive early, so that the admission is as efficient as possible.

From our audience, we need you to take the following responsibility:

Attendance stop:

On thursday october 29th the goverment introduced a requierment that stated that after 22.00 venues can not let visitors enter. That means if you leave the premises after kl. 22.00 you will not be entering the venue. This also applies if you are outside in the queue, even if you showed up at an earlier time.

Do you feel sick?

Stay home if you feel sick or if you have been in contact with infected or someone in quarantine.

Face mask:

On Thursday, October 29, the goverment introduced mandatory use of face mask on all public venues where you are not sitting at a designated table.

This means that when you visit us you will need to bring your own face mask. Face masks can be removed only when sitting at the designated place.

Keep your distance:

Show consideration and keep your distance from other visitors, both in connection with admission, during the event, in connection with any toilet visits and after the event.

Good hand hygiene:

Antibac will be well available at the venue. Remember to wash your hands thoroughly after using the toilet.

We recommend that you familiarize yourself with the infection control councils from the Norwegian Directorate of Health.

 

In this way, Cosmopolite Scene is a safe arena for the audience and employees during the event!

Transport and parking

Public transport:
Bus: bus 20 - closest stop is Torsovsgata, and bus 30 - closest stop is Torshovparken 
Tram: closest stop is Torshov, line 11, 12 and 13
Subway: closest stop is Storo and Carl Berner

Parking:
There are parking spots all around the area.

Handicap parking:
There are reserved parking spots across the street of the main entrance.

Ticket sales

Cosmopolite are selling tickets to all events one hour before concert start subject to the event not being sold out.

Ticket presale:
Tickets are presold through Ticketmaster, phone 815 33 133 or www.ticketmaster.no

You may choose between:
- TicketFast (recieve your ticket via e-mail and print out or scan in the door through smartphone/tablet).
- Mail (the ticket will be sent to your mailbox).
Ticket fee will be added on top of the stated ticket price.

Discounts:
On Cosmopolites own concert bookings, we always offer discounts to students with valid student ID, seniors and members of Norwegian Jazz Forum. On the bookings held by other organizers, see more information in that particular event.

Age limit

We operate with an 18 year limit on all our shows, with the exception of some of our rental events.

We offer guardianship arrangements on some of our shows, where one guardian can bring a maximum of two people under the age of 18. In our case, a guardian means a grown up person, preferably a parent or teacher. If you have any questions, do not hesitate to contact us. 

Payment

At our ticket booth you can pay with card, bankaxept and cash.

In our bars you can pay with card, visa, credit card, foreign cards, bankaxept and cash.

In our wardrobes you can pay with cash or VIPPS.

Wheelchairs

Wheelchairs have a driveway on the right side of the main entrance. From the foyer there is a wheelchair lift up the stairs to the main hall.

There is a HC toilet, bars and HC spaces on one level. For fire safety reasons, wheelchairs are not allowed in the gallery.

Feel free to contact us in advance so that we can give you the best possible service when you arrive. 

Seating

We have both seated and standing concerts, and furnish the venue according to the type of performance. We do not operate with seat booking, but if you have special needs this will be taken care of. Please contact us at info@cosmopolite.no ahead of the concert.

Cancelled/ moved event

In case of cancellation, purchased tickets must be returned to the outlet within 30 days after the concert was to take place (please contact Ticketmaster at 815 33 133 or write to their customer service). Some concerts will not be canceled, but will be moved to a new date where the purchased ticket is still valid. Ticket fee is non-refundable.